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I recently visited Shell Shack with high expectations, but unfortunately, my experience fell far short of what I had hoped for. Upon arriving at the restaurant, we were greeted with indifference by the staff, who seemed more interested in chatting amongst themselves than attending to customers.
Despite waiting patiently for service, no server ever came to our table to take our order or even acknowledge our presence. After what felt like an eternity, we decided to leave, utterly disappointed by the lack of attention and professionalism.
It's truly disheartening to see such a disregard for customer service in an establishment that prides itself on providing a quality dining experience. Based on my experience, I cannot recommend it to others. Until improvements are made in their service, I'll be taking my dining dollars elsewhere.