K
Katherine
ニューヨーク評価・口コミ (1)
- 総合評価 3
- 料理 4
- サービス 2
- 雰囲気 4
I had been to Sophie’s around Christmas time and thoroughly enjoyed the food and ambience. I had hoped going back it would be a similar experience.
I arrived and being seated was very quick and efficient. The initial waiter arriving to take our order also happened relatively quickly.
Unfortunately there was a backlog with the kitchen - it didn’t seem incredibly busy, but maybe there were seats I didn’t see hidden away full of people.
We had to request drinks, water for the table, condiments and also find out where our food was - all separate requests. Staff were around but not active - nobody checked in, service was slow and nobody was proactive in how they dealt with us.
We felt like a nuisance more than customers to be fair - and we were just two women sat in a corner catching up!
When the food came, my friend had a sandwich which looked amazing, with the truffle fries. I had ordered the Caesar salad from the ‘healthier options’ portion of the menu. The salad was the size of a toddlers plate (that might be why it was classed as healthy) but it was swimming in dressing - there was nothing healthy about it ! I love Caesar salad but this looked like the lettuce had a slow death by drowning in the dressing.
After the meal we were asked if we wanted the dessert menu….and then the waitress just never came back with the menu ! We eventually spoke to another waitress and she was incredibly attentive and polite. We decided no to dessert or coffee, got the bill and left.
Overall I wish I got the sandwich, the ambience was great, final waitress was fab but everything in between was unfortunately poor and below expectation.
Sophie's @ The Dean Cork4日前に返信済みHi Katherine
Thank you for taking the time to provide your feedback. We are disappointed you did not enjoy Sophie's fully. We will take your review onboard & it will be communicated with the kitchen & front of house team for future improvements.
Hopefully we can look forward to welcoming you back again in the future.
Sophie's TEAM.