- 総合評価 2
- 料理 5
- サービス 1
- 雰囲気 4
I booked this restaurant 10 days in advance, specifically mentioning that we were celebrating my mom’s birthday and requesting a nice table for the occasion. Unfortunately, the experience left us disappointed due to the service.
When we arrived, the waitress (long dark hair) didn’t acknowledge the birthday or even seem aware of our booking. The table wasn’t reserved, and after looking around, she seated us at the only table available—right next to the exit door. It was uncomfortable and cold, hardly the atmosphere we had hoped for such a special day.
The service throughout the evening was subpar. The waitress brought a wine cooler but didn’t put the wine in it, left empty glasses without refilling them, and when I requested water, she filled only my glass, leaving my mom’s and husband’s empty. She then placed the water carafe on the bar table, out of our reach. These small oversights added up, making us feel unwelcome and overlooked.
On a positive note, the food was excellent, and the overall ambiance of the restaurant was enjoyable. However, the poor service overshadowed our experience, especially considering we drove from Calgary to celebrate my mom’s birthday here. It was a bitter disappointment on what should have been a joyful occasion.
I hope this feedback encourages the restaurant to improve its service, as the food and ambiance deserve better support from the staff