l
lanetta
ダラス・フォートワース評価・口コミ (2)
- 総合評価 3
- 料理 3
- サービス 2
- 雰囲気 4
While certain aspects were quite enjoyable, there were also areas that could benefit from improvement.
The restaurant's ambiance was pleasant, and the table provided was suitably accommodating for wheelchair access, which I appreciated. The food, in particular the lamb, pasta, and steak dishes, were of high quality and delicious. However, we found the sliders and short ribs to be less successful. The slider buns were excessively hard, making them unappealing even to children, and the short rib portion was insufficient and lacked flavor. This disparity in quality between dishes warrants attention.
The service, while initially lacking in promptness and a warm welcome (we experienced an unattended entrance and an unexplained delay in seating), improved once our server arrived. While our server was courteous, the overall consistency of service did not fully align with the level of gratuity we paid.
Additionally, we were unable to find pricing information on your website or OpenTable, which would be beneficial for prospective diners. The absence of a children's menu also presented a challenge, though we acknowledge that your establishment might not primarily target families. While you made an effort to accommodate our children, a children's menu would enhance the dining experience for families. Finally, the DJ's performance created a pleasant atmosphere.
Overall, our experience was mixed. While the food (excluding the sliders and short ribs) and ambiance were positive, the inconsistencies in service and lack of clear pricing information necessitate improvement. We believe addressing these points would significantly enhance your customer's experience.
STK - Dallas4日前に返信済みHi Lanetta,
Thank you for sharing such a detailed and thoughtful review. We’re glad to hear that you enjoyed the ambiance, certain menu selections, and the DJ’s performance, and we appreciate your feedback on areas that could be improved. Providing a seamless and exceptional dining experience is always our goal, and we regret that certain aspects of your visit did not fully meet expectations.
Your comments regarding service consistency, menu clarity, and specific dish quality have been shared with our team as we continually strive to refine our offerings. We truly appreciate your insights and hope to have the opportunity to welcome you back for an even more polished and enjoyable experience in the future.
Best regards,
Helena Rawadi
Manager
STK Dallas
