- 総合評価 3
- 料理 2
- サービス 1
- 雰囲気 5
I’ve been to many of Chef Andres’ restaurants, Jaleo is a Gem, and I have always enjoyed them. 5/5. BUT I would not recommend the Bazaar in DC to anyone. I’m highly disappointed. We got the Thanksgiving dinner today. The wait staff never brought out our salads, we said nothing and moved on. We had a spill at our table and no wait staff came to assist. They had to be asked for a fresh glass after the accident. They had to be asked for fresh napkins after we used them to clean up the orange juice that was spilled. We were regularly overlooked for water and wine. We ordered three dinners and received two pieces of duck to divide for ourselves. Servers rushed through the explanations of the dishes we were being served or did not know what they were so they called others over. It was cold shoulder service and not what I’ve come to expect from Chefs restaurants by far. We certainly did not receive the dining experience we paid for. Not even close. The only saving grace was the sommelier. He was polite, warm, courteous, and an expert. He helped us pair our dinner with the perfect wine. Meals were served while people were in the restroom, some of us didn’t get utensils or fresh plates between servings, I mean what did we really pay for if not for the experience? I don’t look for these things but it was so bad that it was distracting. I’m saddened that this place holds Chef Andres’ name. I feel if he knew of what is happening there he would not be happy. Sub par all around, minus the sommelier, who was fantastic. I’m so sorry to say but it’s true. We feel completely robbed and again, very disappointed on Thanksgiving. Should have stayed home.
The Bazaar by José Andrés - DC1日前に返信済みHi,
Thank you for your feedback. We're truly sorry to hear about your disappointing experience at The Bazaar by José Andrés - DC. It's disheartening to know that we didn't meet your expectations, especially during the holiday season. We understand how this could have affected your overall dining experience and we sincerely apologize for any inconvenience. Your comments regarding service are very important to us and we will certainly address this with our team. We appreciate your kind words about our sommelier and we hope to have the opportunity to serve you again and provide a better experience.
Best regards,
The Management Team