C
Caroline
バークシャー評価・口コミ (3)
- 総合評価 3
- 料理 4
- サービス 1
- 雰囲気 1
We (party of 4) had the pre theatre dinner between 5 - 6.30pm, therefore the restaurant was very quiet. There were plenty of staff milling around, but they were not proactive or attentive, they remained in a cluster around the serving area. My starter didn't arrive with everyone else's, and I had to wait about 5 minutes for it - I kept waving at the waiter to alert the situation, but he ignored me. This wait was unforgivable: we had ordered 3 cold starters and 1 hot - and mine was a cold one - so there was really no excuse for the delay. No one came to ask us how our food was, or to see if we wanted more drinks, or to clear glasses from the table - the staff remained around the service area talking to each other. Very inefficient and unprofessional service.
Also, when we started to order from the pre-theatre dinner, the waiter told us it was unavailable! I protested that we had booked the pre-theatre dinner.... at which point he decided it was available after all. Astonishingly bad service!!
On the plus side, the food was very nice.