- 総合評価 2
- 料理 3
- サービス 1
- 雰囲気 5
Server Charlotte did not notify me that happy hour smash burger does not come with the fries. Who would expect not having a fry with the burger? And notified my friend that wagyu grizzy is a hot dog to my friend. Also, try to take my plate away even my pickle was not done. However, even customer not keep using utensils- that does not mean you take it away without asking. And she took fries away without asking too. Not even refill my friend’s soft drink till it showed the bottom of the glasses. The place was really cute and pretty, planned to come back when I walked into the restaurant but Charlotte ruined my dinner time. I saw your restaurant in instagram and so excited to visit. I did not appreciate her job and because of her unprofessional attitude and the service- my first impression changed. felt like wasted $10 there.
The Charlotte1日前に返信済みThanks for the feedback, Ashley. We're sorry to hear that your experience with our food didn't meet your expectations. We always strive to provide delicious dishes that are sure to please our guests, and it seems we missed the mark this time. We appreciate your honest feedback and will definitely take it into consideration as we continually strive to improve our food offerings. We hope to have the opportunity to serve you again and provide a better experience.
Best regards,
The Charlotte Management Team