The Chateau - Franklin

The Chateau - Franklin​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. OT

   OpenTable ダイナー

   ボストン評価・口コミ (2)

   3.0

   2025年3月8日にご来店

   1. 総合評価 3
   2. 料理 2
   3. サービス 3
   4. 雰囲気 2

   Food was edible but nothing special . Didn’t seem Hand made . Slow service . Need more staff
   

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2. J

   Judi

   ロードアイランド州評価・口コミ (1)

   2.0

   2025年2月15日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 3
   4. 雰囲気 2

   My second time here I was not impressed, I expected higher quality for a place that requires reservations. I don’t know if the dishwasher wasn’t working but everything was dirty, the server did replace. My first experience was good but seems lately after COVID happened these places are struggling to return back to their normal ways.
   

   The Chateau - Franklin2025年2月25日に返信済み

   Hi Judi, we appreciate you giving us another try and are sorry to hear that your recent visit didn’t meet expectations. We strive to provide a high-quality experience and will share your feedback with our team. We’re glad your server was able to assist, and we hope you might consider visiting again in the future.
   

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3. E

   Elizabeth

   ボストン評価・口コミ (6)

   5.0

   2025年2月14日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   The food is always delicious at the château. I had chicken marsala, salad, and a glass of red wine! All was delicious and our waitress was lovely. Thank you very much. It was a great Valentine’s Day.
   

   The Chateau - Franklin2025年2月25日に返信済み

   Thank you, Elizabeth! We’re so glad you had a wonderful Valentine’s Day at The Chateau Franklin. Chicken Marsala, salad, and a glass of red wine sound like a perfect meal! We’ll be sure to share your kind words with your waitress. Looking forward to your next visit!
   

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4. J

   Joanna

   ボストン評価・口コミ (3)

   5.0

   2025年2月14日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Our waitress Steph was amazing! Very attentive for a valentines dinner with my daughter!
   

   The Chateau - Franklin2025年2月25日に返信済み

   Thank you, Joanna! We’re so happy to hear that Steph provided such great service and made your Valentine’s dinner with your daughter special. We’ll be sure to pass along your kind words. Hope to see you again soon!
   

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5. C

   Cameron

   ボストン評価・口コミ (1)

   3.0

   2025年1月24日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 4
   4. 雰囲気 3

   The service was great. From the greeting to our waitress was friendly and very conscientious. The food was good, not great. The meals were not really flavorful. My whole clams were dry and not strong flavored. My wife's butterfly shrimp were kind of flat too. All in all, the visit was good and the food average. The atmosphere was good for conversation but the air was cool, so we were a little uncomfortable.
   

   The Chateau - Franklin2025年2月3日に返信済み

   Thank you for your feedback, Cameron. We’re glad you enjoyed the friendly and attentive service at The Chateau Franklin—that’s the kind of hospitality we strive for. We’re sorry to hear the food didn’t quite meet expectations, as we take pride in serving flavorful, high-quality meals. Your input is valuable, and we’ll share it with our kitchen team to ensure we’re delivering the best experience possible. We appreciate your support and hope to welcome you back for a more satisfying meal in the future!
   

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6. R

   Robert VIP

   ボストン評価・口コミ (34)

   3.0

   2025年1月7日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 3

   I sat at the bar before my party arrived. The bartender gave me (2) drinks that were made improperly. I spoke to her about this and evidently the lines into the bar soda gin had been mixed between tonic water and ginger ale. My party arrives and we were seated for dinner. My invoice numbers are: 0073 0083
   

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7. M

   Maureen

   ボストン評価・口コミ (3)

   5.0

   2025年1月5日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We had Erik as our server. He was outstanding. He definitely went above and beyond what we needed from him. The food was great. I wish they had better plating for entrees. It seemed a bit out of date. Bread was delicious! Overall a great date night.
   

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   The Chateau - Franklin2025年1月15日に返信済み

   Thank you for the wonderful review, Maureen! We’re thrilled to hear Erik provided outstanding service and made your date night special. It’s great to know you enjoyed the food and bread, too! We appreciate your feedback about the plating and will keep it in mind as we continue to improve. Looking forward to welcoming you back for another great night soon!
   

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8. R

   Ray VIP

   ボストン評価・口コミ (87)

   4.0

   2024年12月15日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 3

   Overall had a very good experience. First time at this location. Will return
   

   The Chateau - Franklin2024年12月18日に返信済み

   Ray, we’re so pleased you had a great first experience at The Chateau Franklin! Your feedback means a lot to us, and we’re excited to hear you’ll be returning. We’ll have another delicious meal waiting for you soon!
   

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9. M

   Mark VIP

   ボストン評価・口コミ (16)

   5.0

   2024年12月10日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Good old fashion Italian food served simple and good.
   

   The Chateau - Franklin2024年12月18日に返信済み

   Mark, thank you for your kind words about The Chateau Franklin! We’re delighted to hear you enjoyed our classic Italian dishes served with simplicity and great taste. We look forward to welcoming you back for more delicious meals!
   

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10. B

    Brendan VIP

    ボストン評価・口コミ (1)

    3.0

    2024年11月23日にご来店

    1. 総合評価 3
    2. 料理 4
    3. サービス 2
    4. 雰囲気 3

    Always understaffed, hostess was clearing tables , everything was slow
    

    The Chateau - Franklin2024年12月2日に返信済み

    Thank you for sharing your experience, Brendan. We recognize that staffing challenges can impact the dining experience, and we’re actively working on solutions to address this. We appreciate your patience and hope to provide faster service during your next visit.
    

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