The Chateau - Norwood

The Chateau - Norwood​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. J

   Joseph

   ボストン評価・口コミ (46)

   5.0

   2025年3月29日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Had a nice Saturday night out at the Chateau. Both the food and service was great!
   

   The Chateau - Norwood2025年4月2日に返信済み

   Thanks, Joseph! We're thrilled to hear you had a great Saturday night with us. Nothing makes us happier than knowing both the food and service hit the mark. Looking forward to your next visit to Norwood!
   

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2. K

   Kristina VIP

   サンフランシスコ・ベイ周辺評価・口コミ (6)

   5.0

   2025年3月22日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great service, pleasant atmosphere, delicious food
   

   The Chateau - Norwood2025年4月2日に返信済み

   Thank you, Kristina! We're so glad you enjoyed the service, atmosphere, and food—three things we truly pride ourselves on at The Chateau Norwood. We appreciate your visit and hope to see you again soon!
   

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3. r

   rahul

   バージニア州評価・口コミ (22)

   4.0

   2025年3月17日にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 4
   4. 雰囲気 5

   Family owned, good quality food. Appetizer was to come after enter so we cancelled it.
   

   The Chateau - Norwood2025年4月2日に返信済み

   Thanks, Rahul! We appreciate your kind words about our family-owned roots and food quality. Sorry to hear there was a mix-up with the timing of your appetizer—we’ll share that with our team to help us improve. Hope to welcome you back again soon for a smoother experience!
   

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4. M

   Michele

   サンフランシスコ・ベイ周辺評価・口コミ (3)

   4.0

   2025年3月11日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 4

   Went to lunch with my father and was a lovely time. Staff kind and attentive. Food very good.
   

   The Chateau - Norwood2025年3月18日に返信済み

   Thank you, Michelle! We’re so glad you and your father had a lovely lunch with us. It’s wonderful to hear that our staff made you feel welcome and that you enjoyed your meal. We appreciate your kind words and hope to see you both again soon!
   

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5. K

   Kristina VIP

   サンフランシスコ・ベイ周辺評価・口コミ (6)

   5.0

   2025年3月1日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great service, appearance of the dining room , good food
   

   The Chateau - Norwood2025年3月6日に返信済み

   Thanks for your feedback, Kristina! We're happy to hear you enjoyed the great service, inviting atmosphere, and delicious food at The Chateau Norwood. We appreciate your support and hope to welcome you back again soon! 😊🍽️
   

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6. E

   Edward VIP

   ボストン評価・口コミ (6)

   4.0

   2025年1月16日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 5
   4. 雰囲気 4

   We’ve been going to Chateau for many years. Entrees were good, broccoli looked and smelled less than fresh (was it frozen?). Service was good (Kristen). Given the prices, we would expect fresh vegetables, which we’d find at similar restaurants with comparable prices.
   

   The Chateau - Norwood2025年1月17日に返信済み

   Thank you for your feedback, Edward. We’re so glad you enjoyed your entrees and received great service from Kristen. We apologize that the broccoli didn’t meet your expectations—your concerns about freshness are important to us, and we’ll share them with our kitchen team to address. We value your longtime support and appreciate your input as we strive to ensure every part of the dining experience matches the quality our guests deserve. We look forward to seeing you again soon!
   

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7. J

   John

   ボストン評価・口コミ (16)

   3.0

   2025年1月15日にご来店

   1. 総合評価 3
   2. 料理 5
   3. サービス 1
   4. 雰囲気 5

   We always enjoy our meals there. This trip however we thought the wait service was very poor. Our meals were delivered cold. We requested water and didn’t get it until after we finished our main meal. We were never asked if we would like more coffee or tea. We will go back in the future hoping we don’t get the same service. We do also go to the restaurant in Norton and enjoy it there by the lake.
   

   The Chateau - Norwood2025年1月17日に返信済み

   Thank you for your feedback, John. We’re sorry to hear this visit didn’t meet your usual expectations. It’s disappointing to know the service fell short, and we sincerely apologize for the cold meals and delays in meeting your requests. We’re glad to hear you’ve enjoyed dining with us in the past, and we’re committed to ensuring your next visit reflects the quality and hospitality you’ve come to expect from us here at The Chateau. Your feedback will be shared with our team as we work to improve. We look forward to welcoming you back soon for a better experience.
   

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8. J

   Joe VIP

   ボストン評価・口コミ (19)

   1.0

   2025年1月11日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 4

   First time we've ever walked out hungry. Server was very polite but seemed overwhelmed. For a short time, we were his only table. Never got our appetizer or meals. Meanwhile, a family of 6 who came 30 minutes after us got their meals. Decided to leave when another waitress trying to help him out came over and asked what we ordered.
   

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9. T

   Terri

   ボストン評価・口コミ (2)

   5.0

   2025年1月3日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Hostess was particularly kind to disabled member of our party. Also server Chrystina was perfect! We had a lovely long awaited family gathering. Thank you!
   

   The Chateau - Norwood2025年1月17日に返信済み

   Thank you so much, Terri! We’re delighted to hear your family gathering was a success and that our team, especially the hostess and Chrystina, made it even more special. Providing thoughtful and attentive service is what we strive for, and we’re thrilled we could help make your day memorable. We look forward to welcoming you back again soon to The Chateau!
   

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10. R

    Richard

    ボストン評価・口コミ (27)

    3.0

    2024年12月23日にご来店

    1. 総合評価 3
    2. 料理 3
    3. サービス 2
    4. 雰囲気 3

    The menu options are plentiful and the price paid for the food is a good value. My party of six waited an unusually long time to order. Once we ordered the food arrived fairly quickly, but generally the service could have been better and they really weren't that busy.
    

    The Chateau - Norwood2025年1月3日に返信済み

    Thank you for sharing your feedback, Richard. We’re glad to hear you found our menu options plentiful and enjoyed the value we offer. We apologize for the delay in taking your order and the overall service experience, especially given the quieter atmosphere during your visit. We appreciate your input and will use it to improve. We hope to provide you with a smoother and more enjoyable dining experience next time at The Chateau Norwood.
    

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