- 総合評価 1
- 料理 5
- サービス 1
- 雰囲気 2
To start off we were made to wait for 30+ minutes stood by the bar when we arrived on time for our booking, a very tactical way to get people to spend more. After querying when our table would be ready we eventually got taken to our seats. Where we waited another 15 minutes for a drink order, and another 20 to order food. We had been in the venue over an hour before we ordered food. Once ordered we proceeded to sit and wait more for the food to arrive. Everyone around us received their food, despite arriving well over 40 minutes after us. After asking once again where our food was as we had now been in the venue over an hour an a half, it suddenly turned up. One of us was then missing a meat from the trio of meats. Otherwise we cannot fault the food, it was delicious. While eating the presumable manager came over to apologise, she said she would be back to sort this once we’ve finished. We then waited easily another 20-30 minutes for the plates to be taken once finished whilst multiple staff members walked past and saw us. The lady who had previously said she’d be back saw us finished and blatantly ignored us multiple times. Clearly avoiding giving any sort of compensation for the horrific service. Then to top it off they have the nerve to charge £20 service charge! Real shame as we had been looking forward to this special birthday treat, shocking service don’t waste your money.