- 総合評価 2
- 料理 1
- サービス 1
- 雰囲気 2
I am normally a fan of the Grain Store - I like its vibe and focus on seasonal and local. This visit was a let down. I chose a dish and what arrived was missing ingredients advertised - replaced with ingredients I can't eat and which I wouldn't have ordered had I known this first. I swapped meals with my kind partner and found his pressed shoulder of lamb had two chunks of bone embedded. My kid ordered the same dish but theirs was perfect (and boneless). The server didn't check in on us to find out how our food was or if we needed anything, so I complained about my dish and the bones missed from the other dish when the server arrived to clear. The manager said they had changed my food option from what was on the menu and just not told the front of house staff. The head waiter was away that day. Imagine if I had been allergic to any elements in the new dish? Terrible communication, truly poor outcome - every restaurant should know better. I get that bones can be missed, that is an accident, but if you change a dish you brief your staff and check in with your customer, you don't just serve up a surprise.