- 総合評価 2
- 料理 3
- サービス 1
- 雰囲気 2
I must say that I’m very disappointed!
In fact me and my friend were so unhappy, that we have refused to pay the service charge for the first time ever. And we dine often in different restaurants in London and also in different countries.
The service was so bad, that I think I could get a better one in literally everywhere else. Probably even in McDonald’s or a kebab place.
What is the point of asking people if they are coming to celebrate a special occasion, if they don’t plan to do anything to make you feel special in any way.
Some customers were treated better, some worse.
We have ordered many things, one of them was the wagyu beef steak, which is quite pricey, we have also ordered drinks and the desserts later.
It was chaos. They were making mess on the table , not asking any questions and putting everything on the table wherever they wanted, which made me and my friend have to move everything around and reorganise the whole setup. No one ever came to ask any questions. Food was ok, tasty, but just lukewarm and very greasy. No nice customer service, no care whatsoever, no special treatment, no nice presentation, no good service at all. Just nicely decorated place, but very crowded and loud. Atmosphere wasn’t very pleasant.
After the meal we had to wait for a long time , until someone cleared the table. We have ordered the desserts, but after the waiter cleaned the table, he just left two spoons on the naked surface of the table, not even straight, no napkins, no serviettes, nothing and later brought the plates with the desserts. I’m not sure what I should have used to clean my hands or face after. No one has come to us once, to ask if we needed anything or if everything was good, no one was explaining or recommending anything from the menu, no one was even smiling. Everyone was running around like crazy.
If they can’t handle to serve all the people they accept to have in the restaurant, maybe they shouldn’t allow so many people to come or hire more staff.