- 総合評価 1
- 料理 1
- サービス 1
- 雰囲気 1
TLDR: don’t go here if you hate bad service, aggressive staff, rudeness and disrespectful receptionists, and being patronised and followed through a lobby by an aggressive security staff member.
Easily one of the worst experience we’ve had in a long time at any central London venue. Awful service. Reception was rude and cold. Bouncer was aggressive. They didn’t recognise our booking because we used open table, which they say is not “their preferred booking platform” and they don’t pay attention to it. After showing them my booking and having been asked 4 times if we had one they said they will seat us outside because we didn’t use their main booking platform (TURN OFF OPEN TABLE IF YOU DONT USE IT). After patronising us, I told them we just wanted to go to our table, to which the receptionist stated she was just explaining the situation to me, which of course had to involve her telling us multiple times we used the improper booking service. After getting instructions on how to get to the rooftop we made our way to the lift, and the bouncer followed us aggressively asking us if we still wanted our booking to which I replied multiple times, that if we didn’t want our booking we would have left. He told us to calm down and stop yelling, (I should mention we did not raise our voice once but he however was aggressive, followed us and raised his voice in front of every guest). When we finally got in the elevator he turned around and screamed out “bro this guy is …” and said unprofessional things across the lobby. We shan’t be ever returning, to call this establishment high quality is a joke, the drinks are awful, and the service in the bar leaves something to be desired. The reception and “security” staff would be sacked on the spot if they worked anywhere near me.