- 総合評価 2
- 料理 4
- サービス 1
- 雰囲気 1
I recently visited the Rooftopin with high expectations, having made a deposit to secure a table for myself and a few friends to enjoy the view of the beautiful square below. Unfortunately, our experience was marred by poor service and misleading information from the staff.
Upon arrival, the receptionist informed us that all tables were reserved and refused to seat us, despite our reservation enforced to stay at the back of the roof, where there’s no view. This claim was clearly false, as numerous tables remained empty throughout our time there. When we spoke to the manager, he reiterated the receptionist’s claim that all tables were booked, which was another evident lie.
In fact, as we were entering, we observed the receptionist seating two individuals who did not have a reservation, right in front of us. This blatant favoritism and dishonesty were incredibly frustrating and disappointing.
Overall, the mishandling of our reservation and the deceptive behavior of the staff left a sour taste, overshadowing the potential enjoyment of the rooftop’s views. I cannot recommend the Rooftop based on this experience.