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I have been coming to the The Heathman for more than 20 years for Holiday Tea. It is such a high point of the season! I have brought numerous family members, friends and colleagues to enjoy a proper tea. But this year I was disappointed at the high price and very little quantity of food. That ticket price should affort more food per person. We each got a 2 inch by 2 inch sandwich, a very small scone, small bits of a deepfried fish puff, a very small fish egg 'cone,' and not even a full teaspoon of clotted cream and jam. This compares unfavorably to prior years where each person got a selection of small sandwiches (three or four each), a small quiche, a sizeable scone, and other savories as well as sweets. The cream/milk for our team came in very containers of less than and ounce each. What a disappointment to pay that much money and get very paltry servings. Service was friendly and responsive, but we were seated for 40 minutes before we even got our tea served. Three times we had to send the pot of chai tea back because there was a very small quantity of tea leaves in the pot, making for very weak tea. I don't know if the servers understood how to make tea.
The Tavern at Heathman1日前に返信済みHi DianneDS,
Thank you for being a long-time guest at The Tavern at Heathman and for taking the time to share your feedback. We're glad to hear that you enjoy our service and our holiday tea tradition. We're sorry to hear that you found your recent visit disappointing. We understand your concerns about the quantity and quality of our food and assure you that we are working to improve. We're also sorry to hear about your wait time and the issue with the tea. We'll certainly address these matters internally to ensure they don't happen again. We appreciate your loyalty and hope to serve you again soon.
Best regards,
The Management Team
