- 総合評価 1
- 料理 4
- サービス 1
- 雰囲気 3
Shockingly bad service. We have been before and stayed many years ago and the service was excellent. This time the experience was utterly disappointing. We drove from Cornwall with my daughter and partner (who were continuing their journey home to London) to celebrate a 40th Wedding Anniversary and 30th Birthday. The male 'greeter' was casual and told us where our table was, rather than leading us to it. We were then given menus. After a while our drinks order was taken which included a bottle of champagne and a jug of water. The drinks eventually arrived, minus the water, which we reminded them about. The male greeter served the champagne and we asked what the pie and the fish of the day were. His response "it's on the specials menu" We didn't have one, so he told us in a rather offhand manner. Sometime later the other male, presumably the head waiter came to take our food order. My choice was not available (would have expected to be told this at the start).
Time went by and no sign of the food and still no water so my husband went to the bar and asked for the 3rd time. No apology, all very indifferent. People came and went and we noticed food being brought out to several tables who had arrived long after us. At no point did anyone come over to see if we required anything else!
After an absurdly long wait my husband went to the bar to enquire where our food was.
A junior waitress then came to tell us that the order hadn't gone through because it hadn't been registered. By this time we were more than a little agitated and asked to speak to the head waiter who had taken the order. He was unfazed, but did agree not to charge for the food. After a further lengthy wait and still no food, I enquired again via the 'greeter and said how totally poor the service was and that all front of house staff needed training, ridiculously he agreed!! Eventually our food which was good arrived after a 1.30hr wait. We left very disappointed with the whole experience.