- 総合評価 2
- 料理 3
- サービス 1
- 雰囲気 3
We were traveling with a large group from out of town. When we arrived for our reservation, we found out that one of our tables had been taken by another party. Our group, which included 7 adolescents, needed to be split into separate tables that were not next to each other. The wait staff was not equipped to handle our group, even though they knew we were coming, as the reservation had been made over a week in advance. The bartender served the adults (to help us out, he told us) and finally another waiter came to assist with the adolescents. He was not knowledgeable about the menu and was flustered with our group the entire time.
At the beginning of service we informed him that we would need separate checks for our different parties, which was acknowledged. When the bill came, we reminded him of that. He left and came back saying he couldn’t do it, and handed us a servers pad and a copy of the bill and made us separate our orders out, telling us to figure out the pricing including tax and tip. I was shocked, but just wanted to pay the bill. When I asked what the tax rate was (we are from a different state) so we could figure it out for him, he told me he didn’t know, and then got defensive when I smiled, asking if I was making fun of him (anyone who serves food and charges money should know what they are charging their patron, not to mention he lived in this state).
As we were dividing our checks out, we noticed items that were charged multiple times- we informed the waiter, who told us it couldn’t be removed from the check since one person had already paid for her item. The bartender and another member of our party then had words, which followed with the bartender speaking to other patrons (regulars we assume) and mocking our party.
We dined at this restaurant as we are Hilton members and we were staying at the hotel, but can not recommend a restaurant that does not know how to accommodate large parties or deal with the public.