Torno Subito2024年11月29日に返信済みDear Charan,
Thank you for your feedback. While Torno Subito is a casual dining restaurant, we take pride in offering exceptional service and were happy to provide fine dining-level service at your request. We delivered silver spoon service and addressed your needs accordingly.
As for the billing issue, we immediately corrected the mistake and removed the incorrectly charged items while fulfilling your request for water. Our team had already apologized for the inconvenience, and we continue to prioritize customer satisfaction.
We trust that your future experiences with us will be more in line with the high standards we uphold.
Warm Regards,
Restaurant Management Team