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Very unfortunate to see a good restaurant go downhill to this level! We celebrated our 3 birthdays there last year and we enjoyed the cocktails, food, music and super amazing servers. This year, to relive the same experience, we decided to go to Ultra again and celebrate once more. Food was average and very little, almost laughable. Drinks, pre mixed and sugary. When asked to make it less sweet, the server gave us attitude that the drinks are pre-mixed and cannot be changed. After spending 600 dollars for the three of us, we were hoping to stay for music and hoped that restaurant will pick up and more happy people will join , just like the year before. The restaurant was dead, and many tables were empty. Despite having empty tables, the rude server came to us and said “you ladies overstayed and need to leave in 5 minutes”.
My friend decided to ask the manager nicely if they can get us a table to stay for cocktails and hang out when the DJ was starting to play more fun music.
He let us stay. But what made me so disappointed was that our table was not even booked for anyone. The table next to us stayed empty for another 45 minutes. The huge table in the middle, when the 10 people left, also stayed empty. So why they were so rude and pretended they needed the table and that we need to be fair and share the table for the next party???? There was no other party? After staying for 40 minutes, and seeing how rude they treated their customers, we left to Dbar and had a fabulous time.Their hospitality was absolutely awful. They never came back to check in. If a manager is clever enough to see the restaurant is empty and three customers spent 600 dollars on 2 hours, and are willing to stay and order more drinks and have a good time, he would know how to make it welcoming and a pleasant experience. But I guess they are planning to go bankrupt and they don’t care about their customers. My friends and I are regular diners & not choosing Ultra again!