- 総合評価 3
- 料理 2
- サービス 3
- 雰囲気 3
We visited this restaurant with our baby in a stroller, and unfortunately, the experience was disappointing. Upon arrival, we were given a table that was right in the middle of a busy walkway, making it very congested. The staff saw us struggling but made no effort to accommodate us or make things easier.
When I went to change my baby's diaper, I was glad they had a changing pad, but there were no liners available. On top of that, the lighting in the restroom was so dim that it made cleaning up difficult.
As for the food, nothing really stood out except for the zucchini chips, which were quite good. I had mentioned in the reservation that we were celebrating a birthday, so when we ordered dessert, I expected at least a small gesture—maybe a sparkler or a simple acknowledgment—but there was nothing. Given that we ordered a lot and spent quite a bit, it felt like there was no effort to make the night special.
Overall, the experience was underwhelming, and I wouldn’t be in a hurry to return.
Vasili's本日返信済みHello Rita,
I appreciate your feedback and are sorry to hear that your experience at Vasili's did not meet your expectations. I understand how important it is to have a comfortable and convenient environment during your visit, and we apologize for any inconvenience caused by the location of your table and the lighting in the restroom. I am glad you enjoyed our zucchini chips, but regret that we missed the opportunity to make your birthday celebration special. I will take your comments into account as we continually strive to improve our services. I hope you'll reconsider and give us another chance to provide a better experience.
Best regards,
Miguel Aguilar
General Manager