- 総合評価 3
- 料理 5
- サービス 1
- 雰囲気 3
We went to this restaurant to celebrate Valentine's Day. It was very busy. The beginning of the service was nice - and the food was really good, albeit quite expensive. However, after waiting half an hour for them to clear our table of our mains, the service completely stopped after that: no-one came to see how we were doing, no-one came to offer us a drink, and no-one came by to ask if we wanted dessert. The place clearly got busy, and we could barely see a waiter around to wave to them. Even though we could see tables around with their beautiful desserts and free lemoncello. We were enjoying the atmosphere waiting for someone to come by so we could order dessert and benefit from the same treatment. But out of the blue, a woman (who hadn't even served us) came by and without saying a thing put the bill on the table! I responded that we'd like to actually order dessert, and we hadn't asked for the bill. She left, and another woman came back - rude as hell, telling us 'I know you didn't ask for the bill but your allocated slot is over, you have to leave' WHAT? no-one served us! if you want us to leave within an allocated slot 1) remind us about it 2) make sure your staff gives us a full service (I paid 160 pounds for my dinner, I deserve the right and full service). After letting her know that it was clearly not our fault - she would not have it, shrugged, didn't apologise, told her 'you can see its very busy' and waited for us to make the payment an leave. No 'I'm sorry' , no 'Here's a dessert on the house for the next visit', nothing. This completely ruined our Valentine's Day evening. If you're going to give your customers a slot to be able to get more business, you have to make sure you're actually able to handle that business. Otherwise, don't force your customers out the door!
I would have at least expected some sort of commercial gesture for this treatment.