- 総合評価 2
- 料理 2
- サービス 1
- 雰囲気 2
It was not my first visit but will be my last. I booked in early to have a nice Valentine date night but then turned out to be a disappointment.
We booked for a general table, ordered our favourite A5 wagyu set + 2 tataki dishes + foie gras bibimbap. The staff confirmed that they DID NOT HAVE the teppanyaki set so we changed to a hot pot set (blackmore wagyu ox tail soup base).
First, the staff brought out the bibimbap already mixed and served in 2 separate bowls while other tables had it served in a hot stone pot and mixed at the table. Tbh, it looks like some leftover and the flavour were not as good as we remembered. And also, it should be brought out last but it was served FIRST?
The hot pot was brought out next WITHOUT A BURNER, literally just a pot with soup???? Really?
I asked her to bring it back as we had not even had our entree to not make her embarrassed. The entree (salmon carpaccio and wagyu tataki) were actually good. When I called out the hotpot, it was brought out and NO SEPARATE CUTLERY was served. The soup was bland so I asked for some dipping sauce, but I needed to ask 3 times before a senior staff got them and brought out. Look at other table, they had their meat grilled at the table, so why the staff told me the teppanyaki set WERE NOT AVAILABLE???? The table next to us has their steak too, why only us not served?????
It was not only disappointment but I felt like me and my husband were discriminated for whatsoever reason. The senior staff who brought the dipping sauce to us gave us some discount as an apologise. We usually spent around $450 for a meal at their branches (The Glen and South Yarra) as we loved the quality of food and service, but yesterday was actually a catastrophe and we don’t think we can ever come back to Wagyu-Ya The Glen again.