- 総合評価 1
- 料理 3
- サービス 1
- 雰囲気 2
My friend and I booked a last minute dinner date at one of our local spots. We’d been to Yaz a number of times for breakfast, lunch and dinner and had always had tasty, well portioned food and good customer service. However, on this particular occasion this was not the case. One of the items I ordered from the menu was unfortunately not to the standard I expected. I took one bite, requested some black pepper,took a second bite and informed the waiter i was disappointed and sent the item back.
The waiter apologised and explicitly stated that she would ‘remove the item from the bill’ and would see if there is anything else she can do for me. I half expected her to recommend another item from the menu which I would have been happy to pay for, but this did this not happen. Instead much later she returned to our table to inform me the chef had stated there is nothing wrong with my food and it was to the normal standard. My friend I thought it was an odd statement to make as it came across a little defensive.
Later when the bill arrived the item had not been removed. I highlighted this to the same waitress who had served us and she denied that she had agreed to remove the item. I was shocked, thankfully my friend was able to verify what she had heard, which corroborated what I heard. I was extremely disappointed and quite offended and asked to speak to manager.
The waiter later returned without the manager but with a revised bill, the contested item had been removed, the manager never came to see us. My friend expressed how disappointed we were with the service and the managers failure to speak to us.
What made this experience poor for us was not NOT the standard of the food (though disappointing, it was only one item), but the way in which the matter was dealt with, the way in which the waiter tried to gaslight me by lying about what she had said, and the managers absence/refusal to engage with us. This was an extremely disappointing experience.