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Hello,
I came to Zizzis yesterday evening with my work colleagues as our Christmas meal. I called beforehand and the woman I spoke to was very helpful & confirmed I could extend our booking from 8 to 12 people which I greatly appreciated.
When we got there the booking could not be found, causing me stress with everyone else - when in fact it was there all along and the person at the front didn’t look properly.
Once we were seated we were given our waiter for the evening who unfortunately was not helpful in any way at all.
- We ordered two portions of olives, only one appeared.
- My friend ordered a meat pizza and when he came and bought it to her she asked for some extra pizza sauce to which he replied with it’s got meat on it, is that the meat you eat? (She was Indian and it just came across quite insensitive)
- I don’t think he smiled once during the entire 2 hours we were there
- He refused to engage with us, or ask if the meals were okay
- Trying to ask for more drinks made us feel bad as it appeared to be a very tiresome task for him to do his job
Unfortunately I did not get his name as no one at Zizzis wore name badges last night. I was deeply disappointed in the service we had for our Christmas meal yesterday evening. I understand it was busy however it was a case of this one persons awful attitude that seemed to ruin our meal.
Please contact me via email on jeminie_patel05@hotmail.co.uk to discuss further.
Thanks
Jeminie