ヘイリング島のレストラン

Food, customer service and cost all excellent. A very special meal.

We had a fantastic experience here, celebrating with friends before Christmas. The staff were incredibly friendly, always quick and ready to help, checking in regularly to ensure everything met our standards. The food was absolutely delicious and definitely value for money, and the mint chocolate at the end was a lovely touch. The room was nicely decorated with music in the background that was not too loud we couldn’t hear each other, but not too quiet we couldn’t hear the songs. This was our first time at the restaurant and we thoroughly enjoyed our meal. Will definitely be coming back again in the new year!

Really good food, Everybody enjoyed it. Some authentic drinks and meals. Not very keen on the wooden cutlery.

Every time we come here we are blown away by the quality of the food, it’s truly outstanding, service is really efficient and the fact that it’s always busy speaks volumes as to its reputation!

Things did not get off to a great start on a few counts: 1 - The table had a QR code for menu and ordering at the table. But upon using this, the website did not respond. I went to the bar and raised this with a waitress and she said, "yes, sometimes we turn that off", which makes no sense. Why would you just turn that feature off? 2 - So I ordered drinks at the bar in person, and they did not materialise. I went back to the bar after 10-15 mins to query this, and I had to give my order again. I think there may have been a new-starter there, and we all have to learn somewhere, so I did not give them a hard time over this. 3 - The guy taking my food order asked if I wanted to run a tab, which I did as knew we'd order more drinks. But then a waitress said that they don't do tabs, there was some discussion and it was deemed I was not able to run a tab. That's pretty ridiculous to be honest, if you're voluntarily disabling the QR code self-service, then not allowing customers to run a tab, it's just causing customer inconvenience. After this, things picked up and our food orders were taken promptly, the food arrived in a reasonable time, and the food turned out to be pretty good. Putting aside the new starter matter - as it would be unfair to mark the place down due to a training item - the service re. the QR code self-service and not running a tab needs resolving, but other than that, this was a pretty good experience and all of us enjoyed our food and had a nice evening.