- 総合評価 1
- 料理 1
- サービス 3
- 雰囲気 1
Booked the table 2 months ago to celebrate a 60th birthday. We have stayed at The George on many occasions and have always found it to be excellent.
We arrived on time and one of us went to tell the restaurant reception that we were here, we were ignored by 4 members of staff, when one had the decency to acknowledge us, we were told to wait in a very dismissive manner.
We went to the bar, which is excellent, brilliant atmosphere and great staff.
We returned to the restaurant only to be told that our table had to be in the ‘bar area’ next to loads of people coming in and out and also getting the good old blast of cold air every time the front door was opened. I complained that we would be forgotten sitting at our table and that considering we booked over 2 months ago, it was very poor planning that we would not be welcome or allowed to eat in the restaurant!
The waiter we had was a really lovely young man who did everything he could, however, we had to wait an hour for our starters! The menu is not very clear and is also very limited which was really disappointing.
I spoke with the restaurant ‘manager’, who to be honest did not appear to care about my complaint or offer any solutions to the massively disappointing performance of his kitchen. I would say that providing a ‘free drink on the house’ is not the answer to a complaint or to camouflage such awful performance. We didn’t need a free drink, we wanted to be assured that the things will improve and have the comfort of knowing that next time we book to stay in the hotel, the same performance result will not happen again. None of us were!
Such a shame, it truly was one of our favourite places to eat and stay, pre the dreadful devastating fire. Alas, no longer!
The George in Rye1日前に返信済みDear Peter,
Thank you for taking the time to share your experience.We're truly sorry to hear that your special celebration did not live up to the high standards you've come to expect from The George.It’s disappointing to know that the initial welcome, table allocation, and service fell short, especially for such an important occasion.While we’re pleased to hear you enjoyed the bar and received great service from your waiter, the long wait for food and lack of attentiveness to your concerns are certainly not the experience we want for our guests.
Your feedback is invaluable,and we will be addressing these concerns with our team to ensure improvements are made.We completely understand your disappointment and we sincerely hope we have the opportunity to restore your confidence in the future.